COVID-19 Relief Efforts
March 18 – June 4, 2020
Please refer to the following sites
for public health information.
COVID-19 Useful Resources
Virtual Family Assistance Center in New York State
The American Red Cross across the regions of New York State have developed a program in response to COVID-19 to support individuals and families who have lost family members to death as a result of COVID-19. The program will link crisis counselors with families to provide emotional and spiritual support, as well as targeted short-term case management to assist with navigating through the challenging processes they might be faced with as a result of the death. This might include challenges with moving the family member’s body through the hospital, nursing home, medical examiner and funeral home systems in this time when those systems may be overwhelmed and their processes may be different than they normally are. They may also include linkage to legal resources for estate, custody, immigration or other issues related to the death.
The following links to an online intake form can be submitted by a family member, a friend who thinks someone needs help, or an agency on behalf of the family. For those without access to the needed online technology, the phone number will link the caller to an intake person who will assist with the initial steps for getting assistance.
Those without online capabilities may call 585-957-8187, and a volunteer will assist them with the initial intake process. The program is expected to operate for as long as families will benefit from the service or through the month of September.
The Salvation Army of Greater New York regrets that we currently have run out of funding for rent/utility/mortgage assistance. As part of our long term recovery plan, we are seeking additional funding though public and private resources now. Please watch this website for the most current information.
Text or Call The Salvation Army COVID-19 hotline for information on how to access The Salvation Army’s services near you:
(347) 395-3943 Mon-Fri 8:30AM-4:00PM
For SMS updates in New York City, text COVID to 692692 (COVIDESP for information in Spanish)
For resources in New York State, call 2-1-1. In New York City, call 3-1-1.
We still need volunteers! Please click here to submit your information.
All furniture and clothing pickups have been postponed until further notice. Donation bins can still receive goods and will be picked up. Head to satruck.org for more information.
NYC Well (Professional remote mental health support)
- Text “WELL” to 65173
- Call 1-888-NYC-WELL
- Chat at nycwell.cityofnewyork.us
NY State Disaster Distress Helpline (crisis counseling)
- Text “TalkWithUs” to 66746
- Email DDH@mhaofnyc.org
National Suicide Prevention Lifeline
- Chat at suicidepreventionlifeline.org
The Fight for Good – Serving on the Front Lines During the Coronavirus Pandemic
Update: March 31, 2020
For more than 150 years, The Salvation Army has been on the front lines committed to meeting our community’s need, no matter the crisis. As an internationally recognized Disaster Relief Agency, The Salvation Army of Greater New York is on the front lines of this pandemic, meeting the basic needs of individuals and families by providing food, hygiene products, spiritual and emotional support, and shelter.
“The Salvation Army is committed to providing for both the immediate needs of our community and support the long-term recovery efforts across Greater New York,” states Lt. Colonel Ricardo Fernandez, the Divisional Commander for the Greater New York Division. The Salvation Army Greater New York’s COVID-19 response covers communities across the New York City boroughs, Long Island and the lower Hudson Valley. Over the last two weeks alone, more than 21,400 individuals have benefitted from our services. Because of steadfast support and the diligence of our pastors and over 400 volunteers, we have been able to provide 149,149 meals and about 600 comfort kits. We have also been able to make over 2,300 referrals and provide 637 persons with emotional and spiritual care.
Walmart: Visit Walmart on-line and select your local Salvation Army at their Registry for Good. Purchase items needed by our local Salvation Army from the safety of your home. These items will be delivered directly to the location of your choice.
Update: March 26, 2020
Status of Operations:
Nationally: As the country’s largest social service provider, we are uniquely positioned to meet the needs of people who are the most vulnerable. In times of great distress, we are committed to being a beacon of hope and healing as we have for more than 150 years around the globe. We have a presence in almost every ZIP code in America with 63,000 employees and 2.8 million volunteers.
Greater New York Area: As with any crisis or disaster, we are already embedded in local communities ready to serve and we will be there as long as we are needed. Based on the needs of communities and available resources, our trusted Army of trained workers and supporters are serving on the front lines. As outlined by the Governor’s order and the Mayor’s Proclamation, The Salvation Army Social Service Ministry fits into the “essential worker” criteria. We are working in close partnership with local, state, and federal government and public health officials.
The Four Phases of Emergency Management: Prevention, Preparedness, Response and Recovery. The services listed below are currently being offered as part of The Salvation Army’s immediate response phase. In the days and months ahead, long-term recover efforts will begin as our community rebuilds and rebounds. Ongoing needs and resources from both public and private sectors to meet those needs are being assessed at this time.
Services available now during the response phase:
The Salvation Army of Greater New York has established a COVID-19 hotline, which will serve as the single contact point for people seeking services from The Salvation Army in their local community.
Text or call The Salvation Army’s COVID-19 hotline for information on how to access The Salvation Army’s services near you:
(347) 395-3943 Staff is available to answer calls and texts from 8:30AM-4:00PM, Monday-Friday.
Visit salvationarmyny.org/corona for more information.
Food Support: The Salvation Army’s Corps Community Centers continue to provide ongoing food support wherever safe and possible. We are evolving services in response to COVID-19 to meet the unique needs of each community. This includes drive-through food pickups and take-out meals at most of The Salvation Army’s facilities.
Emotional & Spiritual Care: Officers (pastors) from The Salvation Army continue to provide emotional and spiritual care to their congregations and communities through phone calls, video conferencing, and virtual gathering on social media. Officers will bring remote chaplaincy to the community who contact us through our COVID-19 hotline (347) 395-3943. Pastors are available Monday-Friday, 8:30AM-4PM.
Shelters and Residential Programs: Our shelters and residential programs remain operational. We are following the guidelines set forth by the Centers for Disease Control and Prevention, our funders, the New York City Department of Homeless Services (DHS) and Office for People With Developmental Disabilities (OPWDD), to protect and provide for those who find shelter in our facilities. We have designated areas for isolation and quarantine if needed.
Update: March 23, 2020
New York 2-1-1 notes a near 70% increase in call volume, with food assistance, housing cost assistance (rent, mortgage, utilities, etc.), and prescription assistance being the greatest portion of increase. This data may indicate developing needs for direct assistance in short to long-term recovery planning.
New York City has established a “virtual service center” that includes an online resource guide and contact information to various service providers across the city, categorized by need and geographical area.
Greater New York:
Greater New York Emergency Services (GNYES) in conjunction with the Greater New York Divisional Policy Group, have formulated strict guidelines for continuity of The Salvation Army’s Corps Community Service Center emergency feeding programs, with consideration of our Territorial Headquarters’ policy for COVID-19 response and engagement.
GNYES collected information today through a service and safety assessment, to gain a clearer operational picture of increased needs, closure of non-SA community food programs, and implementation of social distancing guidelines.
As with any crisis or disaster, we are already embedded in local communities ready to serve and we will be there as long as we are needed. Based on the needs of communities and available resources, our trusted Army of trained workers and supporters are serving on the front lines. As outlined by the Governor’s order and the Mayor’s Proclamation, The Salvation Army emergency food distribution fits into the “essential services” criteria. We are working in close partnership with local, state, and federal government and public health officials.
The safety of our staff, volunteers and guests is our primary concern for all Salvation Army locations. The best way for us to protect each other is by practicing social distancing. We have adapted our food distribution programs to embrace these new guidelines. We are seeking low-risk, healthy volunteers to assist with food distribution across the Greater New York Area. If you are interested, please fill out the from on this web page.
About The Salvation Army
The Salvation Army annually helps nearly 23 million Americans overcome poverty, addiction and economic hardships through a range of social services. By providing food for the hungry, emergency relief for disaster survivors, rehabilitation for those suffering from drug and alcohol abuse, and clothing and shelter for people in need, The Salvation Army is doing the most good at 7,600 centers of operation around the country. In the first-ever listing of “America’s Favorite Charities” by The Chronicle of Philanthropy, The Salvation Army ranked as the country’s largest privately funded, direct-service nonprofit.
To make a donation:
Text ‘givenyc’ to 41444 for a link to make a donation
The Salvation Army Greater New York Division
120 West 14th Street
New York, NY 10011
(checks payable to The Salvation Army)